FAQs

How long will delivery take?

You can choose to have your order delivered by Standard Delivery or Courier.

Standard Delivery is by New Zealand Mail parcel service. Delivery will usually take 2-7 working days. High value or very large/heavy packages may be sent by courier, but there is no additional charge for this service. Please allow additional time for delivery during the busy Christmas period.

Express Delivery is by New Zealand Couriers. Delivery will normally be attempted within 2-5 working days (excluding weekends and public holidays). 

Please be aware that Standard Delivery does not offer a guaranteed timescale for delivery. All delivery times are estimates. Always use Express Delivery when ordering if you need a signed-for courier delivery service. Express Delivery orders can also be tracked and traced online for your peace of mind.

You can view the status of your order at any time. A link is provided in the order confirmation email. Once your order has been despatched you can view the despatch method and estimated delivery time.

Once an order has been despatched, delivery is handled by a 3rd party (New Zealand Mail or New Zealand Couriers). While we will do our best to investigate and resolve any delivery problems, we cannot accept responsibility for delays caused by external companies beyond our reasonable control, or due to delivery problems caused by an incorrect or incomplete delivery address. Check your Order Confirmation email carefully and inform us immediately if there are any errors or omissions in the delivery details.

In some circumstances, deliveries to RD Addresses may incur a delivery surcharge. The surcharge applies to Express Delivery orders, or for other packages which require courier delivery. Details of any applicable delivery surcharge will be provided during the checkout process. You will be given the option to accept the surcharge, or amend your order as appropriate. Courier deliveries to these locations may take one additional working day.

Is a signature required on delivery?

A signature is not usually required when being delivered by New Zealand Couriers.

In the case of deliveries by Mail, if there is no one to take delivery a card will be left giving instructions on how to collect the package from your local sorting office or re-arrange delivery.

For deliveries by courier, if there is no one to take delivery a card will be left giving instructions on how to re-arrange delivery. It is your responsibility to contact the courier in a timely manner.

If a package is returned to us because it has not been collected or the courier has not been contacted we will only refund the amount of the order less all packaging and delivery costs. Packages sent by courier will incur both an outward and return delivery charge.

What happens if something is out of stock?

If any items are out of stock we will contact you by email to let you know which items are no longer available. We do not keep out of stock items on back order - if any items are out of stock they will be cancelled from your order. If you wish to re-order an item when it is back in stock you will need to place a new order.

Where will you ship to?

Most countries, though delivery charges to countries other than New Zealand will be added seperately.

How secure is the Leaping Frogs web site?

Our site uses InstantSSL Certificate to ensure that all sensitive information - including name, address and credit card details - are encrypted.  For more information click here.

Credit card payments are processed in real time by an approved transaction handler, and we do not retain your card details on our system.

What payment methods do you accept?

We only accept payment by credit or debit card. You can pay using any of the following card types: Visa, Mastercard.

What do you charge for delivery?

Standard New Zealand Mail $6.50.  Fastway  Couriers  $10.00. Rural Delivery please add $2.50.

Can my order be gift wrapped?

Certainly. And we can include a message for the recipient (see below).

How do I send a gift to someone other than myself?

The Checkout page provides an area where you can provide an alternative name and delivery address. If you wish us to include a message with the order, you can enter the message in the Gift Message area. The message will be included on the despatch note inside the package. No price details are printed on the despatch note.

What if I need to return something?

Our "No Quibble" Guarantee: If for any reason you are unhappy with your purchase, you can return it to us within 14 days for a refund or replacement.

If the product is has been damaged in transit or is faulty, we will refund your reasonable return postage costs; in all other circumstances we will refund the purchase price of the product excluding any shipping or packaging costs - however the product must be returned in an unused and re-saleable condition, with any original packaging intact, otherwise we will not be able to refund you.

Note that we cannot accept the return of any perishable goods, and any product that includes software must be returned with the software unopened.

Full details of our returns procedure are supplied with your order.

Alternatively, click here to complete the Returns Authorisation Form.

Are discounts available for volume orders?

Corporate or bulk orders may be eligible for a quantity discount. Please call us on  to discuss your requirements.

Can you send me a trade catalogue?

Certainly, please email us with your request providing details of your business.

Privacy

Privacy Policy

Your privacy is respected. We have no problem in providing you with the right to see and/or correct your personal information. Our database is not for sale, nor do we disclose private information to any other person or company.  Occasionally we may contact you to obtain further information in an attempt to provide you with better service and information you require.

We may wish to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.

Enquiries

For all enquiries please contact us click here.

Policies

Leaping Frogs online shopping is made easy with a fun and functional collection of homewares imported from France. You are certain to find something unique for yourself or a gift, whether it be Soft Grip Pegs, or functional clothes hangers in plastic or wood. Shop at your convenience any time of the day or night. Express delivery on all domestic orders. Hassle-free return/exchange policy. Friendly customer service. New products always arriving.

Terms & Conditions

This section is designed to give you the information on how we handle things and treat you at Leaping Frogs.

Our number one aim is to make your housekeeping dreams come true. We will pursue your dream as far as we can and work on the ethic that if we would not be happy with it ourselves, then you certainly wouldn't be. We will never send an item out to you that we would not be proud to use ourselves.

Once you have made a purchase, we will ship it as soon as we can, usually within 24 to 48 hours, however you should allow 7 to 14 days for delivery. If there are any delays further than this, we will inform you of such by email. All payments for both goods and postage must be received by Leaping Frogs before your order is dispatched.

Most of the fun and functional things on our site are personally selected from France.  With that in mind, colours and textures may occasionally vary slightly from those depicted. Items are also not pictured to scale.

We cannot make a refund for an item that is simply not wanted. Only if there is a defect can we refund any monies paid and then, as above, the postage costs will be retained by Leaping Frogs.

If we do not have an item in stock, we will endeavour to restock it as soon as possible. Just remember this may take longer. So give us some notice of what you want and we will give you an indication of a time scale for delivery. It is unavoidable that occasionally an item will be listed as in stock when it is already purchased - in these circumstances, we will contact you to provide an alternative or refund.

We won't sell information about you or your purchases to anyone else. Unless you sign up to our mailing list, then we won't contact you.
Please note that once you make a purchase, you have entered into a legally binding contract with us. We say this for your protection as well as for ours. For more information on your consumer rights, visit here.

By making your purchase, then you agree to be bound by these terms and conditions - if you have any queries, then please make them known before you make your purchase.

Finally, thank you for your interest in Leaping Frogs. 

Returns Request Form

Before we can authorise a return and assess the correct shipping method, we need you to provide a few details. Please complete the form below as fully as possible.

Once the information has been provided we will contact you by email. We aim to respond as quickly as possible, however please allow 2-3 working days and longer during busy times such as Christmas.

Personal Information
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For each item that you wish to return, please provide the following information.
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If you need to provide any additional information use the box below

Safe & Secure

Secure transactions

Transactions on this site are protected by SSL. This enables you to complete your shopping transactions with the assurance that no one else can read or change information as it travels over the Internet. 

What is SSL?

Secure Sockets Layer (SSL) is a global standard security technology developed by Netscape in 1994. It creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure. Millions of consumers recognize the "golden padlock"  which appears in their browser to indicate they are viewing a secure web page.

For more information, please contact us


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